This one-day workshop is designed for healthcare professionals who will be actively involved in data driven performance improvement efforts. Through hands-on learning, participants will gain skills for gathering data and applying basic statistical analysis to data sets to address key problems in quality and service delivery within a healthcare organization. In addition, participants will build key competencies in creation of charts and graphs in MS-Excel using a practical data set. Participants will also learn the soft skills needed to make their projects a success: how to gain organizational support, how to present the results using techniques that inspire change, and how to facilitate continued progress. Taught with a mix of lecture, hands-on Excel exercises, group discussion, and teamwork, this workshop will provide you with the skills and practice time that empower you to turn your performance improvement ideas into actual success stories.

Gathering and Interpreting Data to Improve Process Performance: November 16, 2018
Instructor: Leslie Gold
Fee: $500